Homewatch Caregivers Transitioning to New Total Care Solutions Business Focus

by Van Mitchell, Staff Writer

Homewatch CareGivers of Edmond located at 3501 French Park Drive, Suite G, serves Edmond and surrounding areas, providing home health care services with compassion.
It is now transitioning to a new business focus called Total Care Solutions, which services include active care, wellness care, personal care, transitional care, care on demand, specialized care, and private-duty nursing, said owner Tobi Overgaard.
“We provide all kinds of care, for all ages and we specialize Dementia, Alzheimer’s, Long-term, spinal injuries, and wound-care,” she said. “We also do day service for clients who are having surgery, and we cover a large area of the State of Oklahoma. We employ Caregivers to (NP’s) Nurse Practitioners.”
Part of the Total Care Solutions service includes placing a camera in a client’s home.
“I believe we’re the first in-home care company in Oklahoma to do this ,” she said. It’s part of our service to have a way for the whole family to communicate with their loved one. The client will be able to have medication and appointment reminders and talk with Dr’s through the TV. They can view up to 10 people at a time on the screen. It’s HIPAA-compliant and it’s a game changer.” It allows the family to be able to check in with mom and dad if they’re far away, and just to keep an eye on them. We have people who have Anxiety, ADHD, PTSD who will benefit from having it in the home.
She continued, “If we have clients that are sitting at home, have clients that have Alzheimer’s, or that have dementia, they might not remember to take their medications. They might not remember to eat,” she said. “We can have a reminder pop up (on TV) and say, “Hey, don’t forget to have your lunch. We put it in the icebox, and we cooked it for you. It’s in the icebox.” It allows them to do care over television. So, if they can’t get to the doctor, the doctor can just tele-visit with them in-home.”
Overgaard said the camera placements also help parents who have children who have ADHD.
“We have a lot of ADHD kids, and when they put the cameras in their house, it’s life altering,” she said. “If they’re having an issue, and the mom isn’t able to get their child to the doctor’s appointment, they can do a home health call right there. They don’t have to leave the house.”
Overgaard said they also can put motion sensors in a client’s home.
“We have motion sensors we can put in the house, so that the family can track and see, “Hey, mom was up at 4 this morning, walking around. What’s going on? Is she okay? Did she fall?” she said.
Homewatch Caregivers provides in-home care for seniors on a weekly, daily, or 24-hour basis, but their teams can also assist with individuals of any age, ability or condition.
Overgaard said Oklahoma’s highly regulated in-home health, so hiring the right people is extremely important.
“We want to make sure all our people are fingerprinted. They’re insured. They’re FBI checked. Everything. We run through the gamut on our people to make sure we’re sending really good people to your homes,” she said. We make sure we train them that way so that they know exactly what they’re supposed to do and how you want it done.”
Overgaard said each client gets a home assessment for their needs.
“When we go in and do the assessment, we make sure things are done the way that you want it done,” she said. “I don’t want my caregivers just going in and putting in a TV dinner in the microwave and saying, “Okay, I’ve made you dinner.” I want them to cook the dinner. If they want a bowl of soup, don’t just stick it in the bowl and put it in the microwave. Cook it on the stove. If we can’t help you the way you need the help, then you don’t need us. So, we try to connect with the client and make sure they are taken care of. We go just a little bit further into better care. We’re like a family member, versus being just some lady that’s sent to your house to watch you. We interact with the client, and we care.”
Overgaard works closely with the Oklahoma City’s VA Community Care Provider Program helping veterans with their healthcare needs.
Community providers are a vital part of VA’s high-performing health care network, ensuring eligible Veterans and their beneficiaries get the timely, high-quality health care they need.
“I’m a community care provider,” she said. “The VA, when they have veterans come in, and they’ve been awarded hours to get home health, basically, either they pick us, or we find the veterans and we tell them, “Hey, if you need help, we can help you with this. If they haven’t received their VA benefits before, we will go to them with the paperwork, fill it out, send it in, and get them started on getting help, getting home health. We’ll walk them through the whole process.”
Overgaard is the only Homewatch Caregivers franchise in Oklahoma which allows her to offer veterans help across the state including rural areas.
“I bought the two largest areas already under my franchise license, but since there isn’t anybody else, the whole state is my playground,” she said. “The VA uses us a lot because we will go to those places. If there’s a veteran that’s out far away, and he can’t get home health, I’ll try to hire a caregiver in that area. They don’t even know that they can get this help. I come across that almost every single day.”
A two-time cancer survivor, Overgaard knows the importance of providing great care for others.
“You need the help that you need,” she said. “If we’re not helping you that way, then we’re no good to anybody.”
For more information about Homewatch Caregivers call (405) 444-3002 or visit
https://www.homewatchcaregivers.com