Assisted Living Association announces members listed on Caring.com 2015’s Top-Rated
Caring.com is recognizing more than 800 assisted living and memory care communities as part of the online senior care resource and review site’s fourth annual “Caring Stars” award program. Eight (8) communities were selected from Oklahoma and Seven (7) of those are members of the Oklahoma Assisted Living Association. They are:
Arbor House – Norman; Bradford Village – Edmond; Copperlake Estates – Edmond; Sterling House West – Oklahoma City; Tamarack – Altus; Ten Oaks – Lawton; and The Parke – Tulsa.
To be considered for Caring Stars 2015, the community had to: receive at least three new consumer reviews between Dec. 1, 2013 and Dec. 1, 2014, including at least one 5-star review; possess a high overall average rating across all reviews on their listing; and have no unresolved negative reviews, to demonstrate responsiveness to online feedback.
“Reviews are more important than your website,” said Caring.com CEO Andy Cohen. “Consumers want to know you’re listening. Even responding to positive reviews, not just negative reviews, can go a long way [in establishing a quality lead].” “We congratulate every Caring Star for earning this recognition, and thank the families who shared their feedback in reviews on Caring.com.”
Research shows, online reviews have become the first stop for the majority of senior living shoppers. Seventy-three percent of Americans say they would pay more for a community with favorable online reviews, and 82% say they use online reviews as part of their assisted living selection research, according to a recent study by assisted living software review and research company Software Advice.
The Oklahoma Assisted Living Association is proud to have these outstanding communities as their members.